Privacy Policy

Last Updated: November 2024

Introduction

QUALITE TRADE ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any business capacity.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Request information about our services
• Fill out contact forms or inquiry forms
• Subscribe to our newsletters or marketing materials
• Engage in business transactions with us
• Communicate with us via email, phone, or other means

Personal information may include:

• Name and contact details (email address, phone number, postal address)
• Company name and business information
• Job title and professional information
• Financial information (for transaction purposes)
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our trading services
• Processing and fulfilling trade transactions
• Communicating with you about our services, updates, and promotions
• Responding to your inquiries and customer service requests
• Conducting market research and analysis
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring security
• Personalizing your experience and delivering relevant content
• Maintaining business records and documentation

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Shipping and logistics companies
• IT service providers and hosting services
• Marketing and analytics partners
• Legal and professional advisors

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and network infrastructure
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

7. Marketing Communications

With your consent, we may send you marketing communications about our services, promotions, and news. You can opt out of receiving these communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your communication preferences

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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Terms of Service

Last Updated: November 2024

1. Acceptance of Terms

By accessing or using the services of QUALITE TRADE, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Services Description

QUALITE TRADE provides international trading services, including but not limited to import-export facilitation, trade consulting, logistics coordination, and related business services. The specific scope of services will be defined in individual service agreements.

3. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not engage in fraudulent or illegal activities
• Respect intellectual property rights
• Maintain the confidentiality of your account credentials

4. Pricing and Payment

Service fees and payment terms will be specified in individual agreements. All payments must be made according to the agreed terms. We reserve the right to modify our pricing with appropriate notice.

5. Limitation of Liability

QUALITE TRADE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the fees paid for the specific service in question.

6. Intellectual Property

All content on our website and materials provided as part of our services are the intellectual property of QUALITE TRADE and are protected by copyright and other intellectual property laws.

7. Termination

We reserve the right to terminate or suspend services at our discretion, with or without notice, for violation of these terms or for any other reason.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

9. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms of Service, please contact us at the address provided in the Privacy Policy section above.